Frequently asked questions

Where can I see how to carry the festival bag?

Here you can see the different ways of carrying the festival bag in a video. You can also watch the other video to see how you can replace the festival bag strap.

How do I change the festival bag strap?

Here you can see in the second video how to change the strap of the festival bag. If you have any further questions, please get in touch with us using our contact form!

If a product is sold out, will it be available again at some point?

This varies. It is best to write us a message about the product via our contact form and we will answer you whether it will be available again in the foreseeable future. We are a small label and it is possible to make a special order of a bag that is sold out in the online store if there is still some of the required material in stock.

How long will it take for my order to reach me?

Unfortunately, there can always be delays at the post office, but normally your order should arrive within 2-6 days. If you need your order very quickly and are not sure whether it will arrive on time, just write to us, preferably before you place your order, or give us a call and we can tell you when we can send your goods.

Can I buy your bags somewhere locally?

If you would like to see and buy our bags live, you can come to our studio in Heidelberg. As the studio is our production facility, we do not have fixed opening hours. Just let us know when you would like to come and we will look for an appointment together. You can find a small selection of our bags in the following stores:

Kesselgut Stuttgart

Zimtmädchen Itzehoe

Schmuckatelier Angelika Hanstein Hamburg